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Discussion Starter · #1 ·
Sport Z Magazine has received the following information from Nissan North America regarding a front-end alignment warranty extension for '03 and '04 350Zs.

FRONT-END ALIGNMENT WARRANTY EXTENDED ON 2003 AND 2004 NISSAN 350Z MODELS

LOS ANGELES, CA. (August 8, 2005) – Evoking emotion, passion, and excitement are key principles behind every Nissan product. For more than 30 years, the Z has been a testament to this philosophy. And thanks to many Z owners around the world, they have carried on its rich tradition and legacy and have made the Z one of the finest performance cars on the road today.

As part of its commitment to continuous improvement and customer satisfaction, Nissan North America (NNA) has announced plans to extend the warranty relating to the front-end alignment on all 2003 and 2004 350Z models.

In late April of 2004, owners of 2003 350Z vehicles were notified regarding the Front Wheel Alignment Warranty Extension. The Warranty Extension was in response to customer concerns about an irregular wear pattern which was occurring on the inner edge of the front tires. The wear pattern caused a noise described as "tire roar" or "tire growl". Customers with 2004 350Z cars were not included under the Warranty Extension at that time as any vehicles which exhibited similar issues would be covered under the vehicle’s original New Vehicle Limited Warranty.

Nissan closely monitored this situation and investigated customer comments received via letters, emails and the internet, in addition to the company’s own research. Based on this information, Nissan recognized that while the incidence of this noise was significantly reduced, for some customers the situation was not fully resolved, and that some 2004 350Z owners were also experiencing the same situation. After a thorough assessment, Nissan identified that, in addition to correcting the front-end alignment, a new tire with a slightly modified tread pattern, more resistant to “heel-toe” wear together with correct alignment, virtually eliminated the incident. Vehicles equipped with these tires have experienced virtually no incidents of tire noise.

To demonstrate its commitment to customer satisfaction, Nissan is extending the warranty for front-end alignment due to tire noise until 36 months from the in-service date or October 31, 2005 (whichever is later) and unlimited mileage for 2003 350Z models, and to 36 months and unlimited mileage on 2004 350Z models. The warranty extension ensures all owners will receive an effective repair, including in some circumstances replacement of their front tires with the new tire design, if they experience tire noise during the extended warranty period. Customer notifications will be sent out beginning today.

“Z owners are very loyal owners and they love their cars,” said Jed Connelly, senior vice president, sales and marketing, NNA. “We listened to what our Z owners had to say and looked into the matter. Extending the warranty not only demonstrates our confidence in the 350Z, but also our commitment to customer satisfaction.”


About Nissan North America, Inc.
In North America, Nissan’s operations include automotive styling, engineering, consumer and corporate financing, sales and marketing, distribution and manufacturing. More information on Nissan in North America and the complete line of Nissan and Infiniti vehicles can be found online at www.nissanusa.com and www.infiniti.com.

Sport Z Magazine will follow this issue and release updates when they are available. We expect to have a copy of the official NNA letter to owners available as a downloadable pdf on our website shortly. The letter details reimbursement for tires and has a full FAQ. Check www.sportzmagazine.com

Dave Bexfield
Editor, Sport Z Magazine
www.sportzmagazine.com
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Dave is dialing furiously to his dealer to make an appt for new tires...

:yourock: Kenny! Thanks for the news!
 

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I am assuming this is only for stock rims/rubber as was the original TSB on this issue.............Time to get those stockers out of the basement/garage/storage/backyard, pony back up and get in for your alignment people!!!!!

I have had no probs since I put my Volks on.........

Thanks for the post Kenny! :thumbsup:
 

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Sport Z Magazine has received the following press release from Nissan North America regarding a front-end alignment warranty extension for '03 and '04 350Zs. Owners will receive a letter from NNA detailing tire reimbursement (including prorated costs, an FAQ, and a printable form required for compensation), which you can download now as a pdf at: www.sportzmagazine.com

FRONT-END ALIGNMENT WARRANTY EXTENDED ON 2003 AND 2004 NISSAN 350Z MODELS

LOS ANGELES, CA. (August 8, 2005) – Evoking emotion, passion, and excitement are key principles behind every Nissan product. For more than 30 years, the Z has been a testament to this philosophy. And thanks to many Z owners around the world, they have carried on its rich tradition and legacy and have made the Z one of the finest performance cars on the road today.

As part of its commitment to continuous improvement and customer satisfaction, Nissan North America (NNA) has announced plans to extend the warranty relating to the front-end alignment on all 2003 and 2004 350Z models.

In late April of 2004, owners of 2003 350Z vehicles were notified regarding the Front Wheel Alignment Warranty Extension. The Warranty Extension was in response to customer concerns about an irregular wear pattern which was occurring on the inner edge of the front tires. The wear pattern caused a noise described as "tire roar" or "tire growl". Customers with 2004 350Z cars were not included under the Warranty Extension at that time as any vehicles which exhibited similar issues would be covered under the vehicle’s original New Vehicle Limited Warranty.

Nissan closely monitored this situation and investigated customer comments received via letters, emails and the internet, in addition to the company’s own research. Based on this information, Nissan recognized that while the incidence of this noise was significantly reduced, for some customers the situation was not fully resolved, and that some 2004 350Z owners were also experiencing the same situation. After a thorough assessment, Nissan identified that, in addition to correcting the front-end alignment, a new tire with a slightly modified tread pattern, more resistant to “heel-toe” wear together with correct alignment, virtually eliminated the incident. Vehicles equipped with these tires have experienced virtually no incidents of tire noise.

To demonstrate its commitment to customer satisfaction, Nissan is extending the warranty for front-end alignment due to tire noise until 36 months from the in-service date or October 31, 2005 (whichever is later) and unlimited mileage for 2003 350Z models, and to 36 months and unlimited mileage on 2004 350Z models. The warranty extension ensures all owners will receive an effective repair, including in some circumstances replacement of their front tires with the new tire design, if they experience tire noise during the extended warranty period. Customer notifications will be sent out beginning today.

“Z owners are very loyal owners and they love their cars,” said Jed Connelly, senior vice president, sales and marketing, NNA. “We listened to what our Z owners had to say and looked into the matter. Extending the warranty not only demonstrates our confidence in the 350Z, but also our commitment to customer satisfaction.”

Sport Z Magazine will follow this issue and release updates if/when they are available.

Dave Bexfield
Editor, Sport Z Magazine
www.sportzmagazine.com
 

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I just called my dealer and they said they havent heard anything on this yet.
 

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Of course not. I'll give it a couple of weeks to see if I get a letter. I'll even bug the **** out of them. I guess all those BBB complaints got to them.
 

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Just went to my dealer with the printout from the magazine and they basically told me tough **** even though the warranty is extended. "We already replaced your tires once and its not our fault that your front end is out of alignment again. You should have brought it in and had another alignment done to prevent this! We dont replace tires twice." Fvck you Premier Nissan in Metairie, LA. :punch: :F-you: :nono: :shoot: :50cal: :shoot2:
 

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You're getting screwed my dealer has replaced my tires 3 times already and I'm going in for my fourth now baby!!!!!!!!!!!!
 

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My dealer is generally very good at working with me.

Have had the tires replaced once free of charge, had a new tranny installed without question, etc.

I plan on getting a new set of tires again. I might need to pay 30% as they are getting down there, but its better than paying for them all.
 

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Discussion Starter · #12 ·
Originally posted by SmoothZ@Aug 8 2005, 04:51 PM
Dave is dialing furiously to his dealer to make an appt for new tires...

:yourock: Kenny!  Thanks for the news!
[snapback]143213[/snapback]​

You're welcome...thought you might be interested in the info.
 

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What's up guys??? :)

Hasn't anyone else received a letter from Nissan? My wife called and told me that I received a letter from Nissan about this. Apparently if you purchased replacement tires then you might be able to get reimbursed. I think there's some kind of a check list that you have to fill out. I'm definately calling the dealership to inquire about these NEW tires.
 

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I contacted NNA this morning to verify the extension. After I was satisfied with the answer, I called my dealer and made an appointment. They are ordering new tires for me. I asked about the tires, and they said it's the same brand but that the shoulders and tread are different.
 

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We rec'd our letter last night.

Non-stock wheels/tires will get an alignment.

Worn stock will get replacement (% table in letter)

For those of us who were hosed with tire 'prorations' from lousy dealers & already paid for tires, there's a refund procedure(!!!!!)

For non-stock suspension, the letter says 'must bring back to stock' before alignment.

Good news! I'm gonna hit NNA for the $400 my lousyass dealer 'prorated (read: f#cked) me for last yr.!

Strill debating whether it's worth putting stock front shocks/springs on for a realignment....but I have till October to get 'er done.
 

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Discussion Starter · #19 ·
Originally posted by lionkiller@Aug 11 2005, 12:02 PM

Strill debating whether it's worth putting stock front shocks/springs on for a realignment....but I have till October to get 'er done.
[snapback]144557[/snapback]​

Is it posible to get the OE front end into proper alignment? I mean, I thought that was the crux of the whole feathering issue....that owners were forced to install aftermarket adjustable front upper A-arms in order to bring the front end alignment into spec.
 

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Originally posted by KShep+Aug 11 2005, 11:10 AM-->
<!--QuoteBegin-lionkiller
@Aug 11 2005, 12:02 PM

Strill debating whether it's worth putting stock front shocks/springs on for a realignment....but I have till October to get 'er done.
[snapback]144557[/snapback]​

Is it posible to get the OE front end into proper alignment? I mean, I thought that was the crux of the whole feathering issue....that owners were forced to install aftermarket adjustable front upper A-arms in order to bring the front end alignment into spec.
[snapback]144591[/snapback]​



I think the adj. a-arms are used for alignment issues with aftermarket wheels 19" & larger. Pretty sure stock will align...at least when brought to later yr. spec...

I'm not noticing abnormal wear now, but after 15k miles on the warranty realignment, the front (stock, dealer replaced) Bridgestones are making some noise again. I was in "F#ck it, drive it" mode till I read the notice...Now, I dunno....leaves me wondering how much of this is just the tires...And is it worth the trouble to change out my coil-overs, just to have the dealer send my car out for re-realignment. :monkey: :wtf:
 
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