Originally posted by mdzowner@Dec 9 2004, 12:42 PM
ive never ordered from them personally because ive heard that their customer service is the worst. ill try ro find the posts on the other forum i visit. all bad. usually you tend to believe it , an you guys a re proving that correct again.
wow, this is great! you've never ordered from us before, but you're posting a reply about other people's experiences. not only that, the link that you posted is from almost 2 years ago!!!!!! i guarantee you that if you call us tomorrow (we're closed right now) you will have superb customer service. guraranteed. i'm sure that any of us can scoure the internet and find multiple negative threads about every vendor. we don't just take people's money and never send them the product. how would we still be in business after 5 years if we did that. yes, we stock thousands of dollars in merchandise (unlike hopupracing.com. also unlike hopupracing.com, we are actually a shop. we have 6600 square feet, in house dyno, full fabrication, and a warehouse. customers send their cars to us from around the world to have them built because we have proven that we can produce. for example, christian rado's '04 V8 four runner is here right now. we built it using a TRD supercharger, nitrous, and AEM EMS standalone computer.
people, please call or email us before believing what other people have said about us. unless you've had a personal negative experience with any company, please stay neutral. posts like this actually hurt people's businesses and their employees! this thread was started by someone in may '04, and only 1 other person had a personal negative experience, which was a DHL issue. the link was to a thread that is almost 2 years old now. time changes things.
i have been managing this company since may and things are much better since my arrival. this is largely due to the fact that i have 5 years of corporate america sales/management experience, and i was very successful at what i did. yes, things were not that great with managing of accounts before i arrived here, but it had to be fixed. coming from corporate america, where everything is automated, i would not be able to work in this environment without order and efficiency.
if i didnt make a believer out of anyone, i'm sorry. i guess you'll just have to call us, email us, or place an order with us and find out for youselves. we are for real.