Just reading some of IntensePowers' responses makes me question their customer service skills.. I placed an order with them back in 2006 and didn't have a problem but I doubt I would order from them now seeing how they react to their problems. The customer is NEVER wrong (even when they are) so there's no need to point out their short comings or anything like that.. who cares if the guy is in Afghanistan.. if he says the order is delaying his car being done.. then it's delaying his car being done... doesn't matter where he's at or if he's in the hospital and won't be able to drive it for a year.. he may have it somewhere and they may not like keeping his car around as they may not have the room for other cars.. or maybe his brother/cousin/friend is driving the car while he's gone (b/c he's a nice guy like that) and that's causing unnecessary downtime for that person with the car. Now I can start to understand why more and more people are giving them a bad rep. Sorry i'm not really smarter on this subject as I've only been in management with a Fortune 17 company and a Fortune 45 company. I know what it's like to take back a $25k order and order the next $25k order and give it away for next to nothing. It hurts but sometimes you just have to take it with a grain of salt, as some small order may just a "testing the waters type of thing" and could turn into a million dollars/year worth of sales from that person. Or in your case maybe a $100 or $500 order that turns into $10k or $20k from that same person in that year. Hopefully we all stop hearing bad things about this company and we start hearing how wonderful their customer service is in the time to come.