Originally posted by Cantos@Dec 9 2004, 07:40 AM
I ordered a AutoTecknic Carbon Fiber Radiator Panel a few weeks ago. It arrived in a resonable amount of time, but arrived damaged. I called to let them know what had happened and they told me I would have to file a claim with DHL. A couple of things threw up some red flags. One is that it was shipped in a card board box with a thin piece of plastic and a little bit of bubble wrap. When you pick up the box the piece is very loose and could easily be broken. I don't see how that could be considered good shipping practice. They even asked me if I would like to order another, if I didn't want to wait until I got the claim check from DHL. The other thing that bothered me was that when I told the guy about the place that was broken he knew it right of the bat. It kind of lead me to believe it was like that before it was shipped. I ended up buying another one on Ebay from AutoTecknic themselves for less money and shipping, and they assured me that the packaging would adequite. We'll see how much better it is when I get it next week.
this is darren hild. i am the manager of intense motorsports. first of all, i apologize if you received a damaged product. we have been in business for over 5 years and ship 40 packages a day with a full team of shipping/receiving employees. occasionally, just as with any company that ships products, damages happen enroute. as far as us "knowing right off the bat" that is a falacy. we sell dozens of carbon fiber radiator panels a week. how would we know yours specifically was damaged? also, why would we ship a product to you that we knew was damaged? as far as claims go, yes, when a product shows up damaged, the received has to place a claim with DHL. there is a procedure that has to be followed, and we don't make the rules for that. again, my apologies for your experience, however this was a DHL shipping issue, not something that Intense Motorsports did wrong.