Attn: Management at ART
I placed an order with your company for a set of front and rear sway bar endlinks for a Nissan 350z on June 3rd. I noted that the shipping costs were extremely high ($40 for what seems to be maybe 3 to 4 lbs of product at the most). I went ahead with the order anyway, to which I now regret.
For $40 dollars worth of shipping, my order STILL has not arrived, and today's date is the 18th. This is absolutely ridiculous. I don't mind the wait, and these parts are not needed asap (and it's a good thing), but it's the principle that bothers me.
I feel that I should not incur shipping charges for this item, as the amount of time passed is excessive. If your company is unable to refund my shipping costs, I will simply refuse the package upon delivery and cancel my order. There are other companys making the same quality endlinks out there for much less shipping, and I'd be willing to bet had I done business with them the product would have been at my door a week ago.
This is certainly not the first aftermarket part I've purchased for my car, and definately not the first parts company I've dealt with. However, this is the longest I've ever waited for a part, and the most I've ever paid for shipping - especially of such a small and light item.
I would appreciate a prompt response to this e-mail, as myself and countless other 350z-tech.com forum members that are aware of my situation await to see how ART handles this issue.
Thank you for your time and attention to this matter.
