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Never been a HKS owner, so I won't comment on the quality of their suspension components. In my experience, I've never seen this happen on Konis, Bilsteins or other suspension components on any of the race or street cars I've owned, but I will say most companies would have the same response that HKS had. After all, you didn't purchase this kit directly, or have any direct knowledge of how they were installed. Beyond that, the Z could have been severely abused before you bought the car which would have voided any warranty.
Now if anything happens AGAIN, you might have a case to file with the company. But let's hope that doesn't happen anytime soon.
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