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post #1 of 3 (permalink) Old 02-29-2012, 06:55 PM Thread Starter
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CarID.com experience... WARNING

I noticed there are quite a few advertisements for carid.com on this site and I recently had somewhat of a bad experience with them that I would like to report.

I ordered black tail lights that were supposed to fit an 03- 06 (my right one took on water and broke). The plug on the light I recieved wasnt even CLOSE. I called and initiated return procedures. It took them a few days to email me a return form that did NOT contain a voucher for free shipping.

My tail light was out so it was somewhat of an emergency so I ordered another black pair that were supposed to fit up to 08. They arrive and its the same plug as the other ones. The ad specified they were plug and play so I decided to call the company that manufactures the lights and they told me that ALL the tail lights they make ONLY fit 03-05.

Long story short I cut the plugs of the new lights and soldered the stock plugs on to them.

The monday after I finally got my lights put in. they recieve my return package. They tell me it will be 1-2 business days before I'm refunded.

Tomorrow will be day 4 and I can tell you when I ordered them online they took the money out of my account INSTANTLY but apparently putting it back in takes a week.

Im sure this is just an isolated incident and I'm sure they sell excellent products but still... it happened. To be honest I probably wont ever order from them again unless they have something I cant get anywhere else.

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post #2 of 3 (permalink) Old 03-02-2012, 08:34 PM Thread Starter
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End of day 5 and its friday.. no refund so it most likely wont be until monday or tuesday now.. really putting a damper on me seeing as I ordered another set during this whole process thinking id get refunded... I should have my 5/16 plenum spacer on the way now!!!

Also would like to mention I had to email them a few times over the course of 3 days before I recieved an answer (or excuse) to why I havent been refund.. and it was rediculous to say the least.

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post #3 of 3 (permalink) Old 03-16-2012, 09:44 AM
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Dear Valued Customer

Our sincerest apologies for the inconvenience on this order. We normal send out replacements when a warranty issue occurs as well as a return shipping label so that you don’t have to pay for those fees. I would really like to make up for this as our procedures are geared towards helping and satisfying customers. Please contact me via phone or email at 1-800-505-3274 ext 850 or [email protected]. Thanks for your feedback in helping us be great! Have a great day!
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