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post #1 of 22 (permalink) Old 10-21-2009, 11:03 PM Thread Starter
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I recently bought some Megan Racing Track coilovers from Top Dead Center (tdcparts.com). Here's the downlow:

I called the number as listed on their website, as I was glad to see that their prices were very reasonable. Being screwed over before on eBay (can't remember the company, but anyways...), I called first to make sure that they were in stock as posted. So, I call only to here "beep beep beep, I'm sorry, but this number no longer exist and has been changed to yada yada yada..." Not be detered, I call the recommended number to have a guy answer,

"Hello."
"Yes, is this tdcparts?"
"Yea."
"Well, I was inquiring about your Megan Tracks. Got'm in stock?"
"Uuhhh, I think so. Lemme ask Steve.... Oops, Steve isn't here. Lemme check right quick."

At this point, I was curious if the phone woke him up, or if he was still blasted from last night's stuper.

"Man, it looks like they're on backorder, but we've got some already ordered and they should be here in four days."
"Cool, no problem. I am also interested in the rear lower control arm, do you have that in?"
"Yes, we actually do have that in stock."

So, I procede to give him my info. and do business. He even calls me back minutes later to confirm that the order has been made to Megan. At this point, I was actually pleasantly surprised at the good customer service.

Now, skip forward two weeks. Not having recieved an email or any type of confirmation, I try to call them back. No answer. No problem, perhaps they are on lunch break or talking to a man about a horse (thats Kentuckian for being in the bathroom). So, I call back later. Nope. Later. Nope. This continues for a week until I finally get ahold of them. They tell me the same thing--about four to five days. This time I ask them to send me an email verifying my order, by which I got no reply. Well...so a week or so goes by, and I call again. And, I've called at least three times a day since (two weeks or so) to have NO ONE answer the phone, no email, NOTHING! So, when (or if) I get my coilovers, it will be the last order from them, and if anyone wants to be notified or notify their supplier, then stay away from these guys. I'm a patient guy, but over a month and can't even get them to answer the phone or return an email is unacceptable. Sorry for the rambling, I feel better now.

--If you find yourself mistaken, apologize to yourself for thinking that you are always right.
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post #2 of 22 (permalink) Old 10-21-2009, 11:53 PM
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Dude, don't wait, call your credit card company or bank pronto! That is so shady! $800 (or so) of your money is nothing to mess around with.

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post #3 of 22 (permalink) Old 10-22-2009, 12:16 PM Thread Starter
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I talked to the bank the week after the transaction, when things were just starting to be shady. Money had been deducted from my account by the correct website. That (and that alone) gave me a little comfort. I'm going to call the BBB on these guys, however. I'm tired of this. I've been screwed enough, and you're right, $1069 is far too much to flush away. I'm patient, but c'mon. I emailed them again yesterday, and still.......notta.

DON"T GO THROUGH THESE PEOPLE!!!!!!!!!!!!!!!!!!

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post #4 of 22 (permalink) Old 10-23-2009, 12:16 AM Thread Starter
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I have an appointment with a lawyer tomorrow. I hate to be like this, but I don't consider this impatient as much as merely being sensical. A guy's gotta do what a guy's gotta do....

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post #5 of 22 (permalink) Old 10-23-2009, 07:57 AM
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Sounds like you're doing the right thing. It's hammer time!

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post #6 of 22 (permalink) Old 10-23-2009, 10:24 AM
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Did your bank say they would do a chargeback for you? Usually if you have proper documentation you can get your money back. Sorry to hear you are being given the run around....that totally sucks dude....





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post #7 of 22 (permalink) Old 10-23-2009, 05:18 PM Thread Starter
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I contacted my bank today. I have 60 days to do a dispute.

--If you find yourself mistaken, apologize to yourself for thinking that you are always right.
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post #8 of 22 (permalink) Old 10-27-2009, 01:26 PM
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Man, good luck with this. I always have butterflies in my stomach when i click submit on an online purchase.
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post #9 of 22 (permalink) Old 10-28-2009, 12:23 PM Thread Starter
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I'm hearing ya man. It sucks so bad that we can't (most of the time) just go around the corner to a store and get all the stuff we need. It seems if we want it, then we got to make a gamble....sucks. I'm still waiting to hear from my bank. I'll let ya'll know how it turns out.

--If you find yourself mistaken, apologize to yourself for thinking that you are always right.
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post #10 of 22 (permalink) Old 10-28-2009, 06:10 PM
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QUOTE (Nerb @ Oct 21 2009, 07:03 PM)
Quote:
I He even calls me back minutes later to confirm that the order has been made to Megan. At this point, I was actually pleasantly surprised at the good customer service.
that should have sorta clued you in - why would they need to confirm an order that they told you they already had coming in?

it's a blessing in disguise - their coilovers are junk

http://tdcparts.com/

their site is gone...not a good sign unfortunately.

with all the well known, established vendors in the Z world, why go with someone you've never heard of?

I'd call your card company stat - and if you need the real deal on what the right (and wrong) units are to use, give us a shout - I'd venture to say no one has the level of experience we do with respect to suspension mods on these cars. Feel free to shoot over a PM if you like
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