I'm going to just put this out there. take it for what you will but, I don't walk on egg shells with my words... ever.
Ever heard of the saying "The sh*t rises to the top"
This is soooooo true in this industry.
Sure there are comments on service not being what the customer hoped for and even a thread or two here or there started about it... funny how even when multiple people chime in saying they've never had an issue or we have GREAT service that it gets skipped over and the bandwagon jumps in with their comments. Most of the comments coming from those that haven't even dealt with us or from other shops(affiliations), moreover; usually it one or two people in the thread that continually bump it adding comment after comment even after they have expressed their thoughts on the subject again Raising the sh*t to the top(Bumping)
To the Fortune Company man, you surely are aware that you can not please em all and that even when you try your hardest and do everything in your power to make it right from the beginning... sh*t happens. We are a small company not a multi-million dollar FORTUNE company or manufacture for that matter, we do our best to help everyone and offer the best service for the best prices possible.
We service dozens and dozens of orders a day, this is something that MOST companies in our industry CAN NOT say. It stands to reason that the more volume you do the more propensity there is to have a complaint here or there.
For the soldier overseas we did bend backwards and even lost money on his order to ensure he was happy with the outcome, the fact that he ordered a part for his vehicle that was wrong had nothing to do with Intense as the description clearly stated what motor the pipes would work with. In this rare instance the back order actually saved time and more headache for us and the customer.
There's always 2 sides to a story and again we do strive to achieve positive feedback which we have TONS of out there. It's just the sh*t rising to the top again, for every ONE poor comment there are actually multiple positive comments on the web but, no one cares to acknowledge those do they?
We do our best to respond to threads of all sorts good or bad, funny how this thread was bumped by someone who had a positive transaction (Mr. Fortune) yet didn't have anything positive to say. While we appreciate the criticism as it helps us become a stronger better company, the conotation in your post is definitely perceived as negative. Perception is everything?
Thanks- Pete (Sales Manager www.Intensepower.com